Before Your Installation

When installation crews arrive for your appointment, a member of the crew will conduct a walk thru – site survey— with you. The walk thru determines where the fiber line will run on your property and where the Optical Network Terminal (ONT) will be installed in your home.

Keep in mind that whoever is at the installation needs to have the authority to make decisions, as crews will do some minor drilling and attach equipment to the interior and/or exterior walls of your home. This is the opportunity for the customer to ask questions and to provide input on the installation. For a preview of the install click here, and check out these videos and our FAQ's.

After crews install the fiber cable and the ONT box, they will conduct a speed test. The test ensures our equipment is working and the speed to the ONT matches your plan. Crews will instruct you on the active port of the ONT box to connect your wireless router.

Once this is complete, you will be ready to install a wireless router. If you purchase a router from your internet service provider, you may need to schedule a separate appointment with your provider to install the router.

All wireless routers should be a stand-alone router, not a modem/router combination (Sparklight and Century Link often provide a modem/router combination that will not interface with the Idaho Falls Fiber ONT). The router should be ethernet capable and able to handle up to a Gigabit speed. You can also contact your internet service provider for recommendations.

You'll need to factor in your home layout, size, and your devices when selecting a wireless router. If you use your current router, make sure it's been updated, and your devices have been updated with any new drivers to help better connect. If your router is five years old or more, it may be time to upgrade. Most issues with coverage or network speed are related to router. Please note you can utilize any hardwired ethernet cable in your home with the network!

If you have issues with your router, or other service issues following installation, please reach out to your internet service provider. They'll help you with any troubleshooting to get your service up and running.

If you have any questions, please don't hesitate to contact us at 208-612-8725.